Interview with Rey Gonzalez (Exploiter - Insurance Claims) connducted by Raquel Fundora, December 1, 1992, Miami, FL.

Hurricane Andrew - A large hotel at Cutler Ridge north of Homestead This hotel suffered extensive wind damage. Courtesy National Oceanographic and Atmospheric Adminstration Photo Library:

 

 

 

 

 

 

 

 

 

Fundora: When did you first realize that hurricane Andrew might hit Miami?

Gonzalez: At the last moment.

Fundora: What preparations did you make?

Gonzalez: None at all.

Fundora: None at all?

Gonzalez: I just got any board that I found outside my house, and I sealed at least one window. At least I would have one room safe.  That is about it.

Fundora: What did you think it would be like before the storm?

Gonzalez: I had no idea.

Fundora: No idea?

Gonzalez: I have never been through (a hurricane.)

Fundora: You have never been through it before?

Gonzalez: No.

Fundora: So this was your first experience through one?

Gonzalez: An excellent one.

Fundora: Excellent one?

Fundora: Why did you say excellent.  Did you have a lot of difficulties?

Gonzalez: No, but a lot of problems.

Fundora: Where were you during the hurricane?

Gonzalez: In my bedroom.

Fundora: Who was with you during the hurricane?

Gonzalez: My wife and a cousin.

Fundora: What happened to you? What happened specifically?

Gonzalez: Basically nothing.

Fundora: Nothing?

Gonzalez: A window broke, there was a shingle that broke the window and water started coming in.  Luckily we had a piece of sheet rock and that is what we covered the window with.  Basically that is all that happened to our house.

Fundora: So there wasn't anything traumatic or anything like that.

Fundora: What were your concerns or thoughts during the hurricane?

Gonzalez: Survival.

Fundora: What do you mean by survival?

Gonzalez: If these houses would last through the hurricane.

Fundora: About the structure of the house?

Gonzalez: Exactly, about the structure of the house and then everything else basically, floods, nothing happened.

Fundora: None of those things you anticipated happened?

Gonzalez: Exactly.

Fundora: What did you do right after the hurricane? Right after it happened.

Gonzalez: Like right after. Well I went out to see if any neighbor of mine needed any help.  Around us was an association and I went to ask if anyone needed any help and we each helped each other.

Fundora: What was the first thing you thought about?

Gonzalez: Fixing my house.

Fundora: What was the first thing you actually did?

Gonzalez: On the house?

Fundora: Yes, on the house.

Gonzalez: I called the insurance company.

Fundora: You called your insurance company?

Fundora: So, what was your first week like after the hurricane?

Gonzalez: Terrible. No electricity. We did have phones. The curfews were terrible. No lights. It was a little bit of a struggle.

Fundora: Did you stay here?

Gonzalez: Yea, all the time.

Fundora: Without electricity or water?

Gonzalez: Yea, for seven days without no power.

Fundora: Oh my God.  Did you get a generator?

Gonzalez: No.

Fundora: Did you receive help after the hurricane? Did anyone help you?

Gonzalez: Nobody.

Fundora: But you did go out?

Gonzalez: Yea, I went to West Palm Beach.  I bought water and all the accessories. I bought an electrical light to have light in the house. I bought all the accessories I need after the hurricane.

Fundora: After the hurricane? You went all the way to West Palm Beach?

Gonzalez: Yes.

Fundora: Did you help anyone else?

Gonzalez: My next door neighbor.  Every night he ate dinner at our house. We ate whatever the refrigerator cooler had.

Fundora: What was left before the hurricane?

Gonzalez: Right, before it spoiled, we ate it on our barbecue.

Fundora: You had some stuff that you brought over from West Palm Beach?

Gonzalez: Yes.

Fundora: What kind of effect has Hurricane Andrew had on your daily life?

Gonzalez: Great.

Fundora: Okay we will go on to great effect. What do you mean by great?

Gonzalez: Great remodeling on the house.  We upgraded everything. Superb.  What other effects? That's about it.

Fundora: Okay so the things that you were able to remodel in the house, did you end up making a gain on it?

Gonzalez: Yes of course.  Everybody has.

Fundora: Has the Hurricane significantly changed your plans for the future? In any way?

Gonzalez: Yea, we are waiting for another hurricane.

Fundora: Your waiting for another hurricane?

Gonzalez: Basically, my plans for the future have stayed the same, but it has helped me financially.  It helped me out that moment more.

Fundora: When did you first realize that the hurricane was an opportunity for personal gain?

Gonzalez: The next day.

Fundora: After the next day?

Fundora: You knew that was your opportunity?

Gonzalez: My gain is a lot of people's losses, but still, I feel I gained a lot of it.  A lot of people are hurt. I feel a lot of sympathy, but if I can make money, my gain is what I feel from the very first day.

Fundora: How did you decide on what actions to take in order to get the maximum benefit from the hurricane.

Gonzalez: Roof damages. Basically my roof had nothing.

Fundora: Nothing was wrong with it?

Gonzalez: Maybe 10 tiles.

Fundora: Do you have shingles?

Gonzalez: No, I have tiles. I broke more.

Fundora: What did you break it with?

Gonzalez: With more tiles. With a hammer.

Fundora: So you just went up there.  Did you do anything else besides the roof?

Gonzalez: Dropped some trees on my wood deck.

Fundora: You had to saw them?

Gonzalez: My trees were cut before the hurricane. So I just line the trunk standing up, because they were damaging my roof before the that.

Fundora: So they were already cut?

Gonzalez: They were already cut.

Fundora: You just gave them a little push?

Gonzalez: I just gave them a better push and they fell right on top of the wood deck.

Fundora: How did your family feel about these things that you did?

Gonzalez: Nobody knows what I did.

Fundora: I mean your immediate family. Your wife, anybody that was close to you that knows what you did.

Gonzalez: Basically don't know. Nobody knows what I did.

Fundora: No?

Gonzalez: No.

Gonzalez: They just know or feel that I got bargains doing everything else.

Fundora: Bargains?

Gonzalez: Like, lets say, they paid my whole roof, so what I did was not fix my whole roof and fixed whatever was broken, and it likes little deals, I saved money on everything else, it just that I claim more than what I really have.

Fundora: Did she know about breaking the tile or anything like that?

Gonzalez: No.

Fundora: She didn't realize?

Gonzalez: No.

Fundora: Do you feel in anyway guilty about what you have done?

Gonzalez: No.

Fundora: No? Nobody knows about what you have done basically.

Gonzalez: No. But I guess everybody else does the same thing.

Fundora: How were your dealings with the insurance company?

Gonzalez: They helped.

Fundora: They helped?  What do you mean by helped?

Gonzalez: I think they're blind on somethings.  I think the adjusters make more money on the claims that they write, they make a percentage, I guess, on how much damage your house has.

Fundora: You mean the higher the damage...

Gonzalez: They get a percentage.  They get more money on it.  That's what my adjuster said. Like I claimed things that were broken, and he knew it, but he still paid for it, so he is more at fault than I am. Right. So I guess everybody is making a profit here.

Fundora: What were the final results.  Like what benefits did you get out of all this, the claims you made?

Gonzalez: What benefits?

Fundora: Like the remodeling you did. What specifically were you able to get?

Gonzalez: I have upgraded doors that cost maybe $500 for $3000 doors. It's just basically I only had like $2000 damages and I got like $25,000 worth of money. So after that, I just did a whole new kitchen which I didn't need. I threw all my money....A lot of people really save the money. I didn't.  I used all my money to upgrade my house. Those are my benefits.

Fundora: Okay. Do you feel good about getting away with it?

Gonzalez: Well if I get away with it, the insurance adjusters do it too. Because they are writing it up for no reason. They are paying for a whole roof which they know for a $1000 they can fix, so they are just as much to blame as I am.

Fundora: Are you afraid of getting caught, or do you think you are beyond that?

Gonzalez: Well, no one is beyond getting caught.  I just feel that some other people are doing worse than what I am.  I didn't get as much as a lot of people are.

Fundora: So you feel it is pretty much over? Right now you got the claims, everything is over, it is pretty much over?

Gonzalez: For me it is. I don't think their auditing.

Fundora: Okay. What do you think of some people, I know a lot of people did the same thing, but the people who had the same opportunity and didn't take advantage of it?

Gonzalez: A lot of people, for instance I got friends that say, I am not claiming nothing, because my insurance will go up. I think it will go up for everybody. They're going to go up on people who claimed and who didn't claim.  I think their dumb because they have been paying for a long time all their life, and this is an opportunity to upgrade or help a lot of poor people who didn't have enough money to upgrade their house.

Fundora: Do you know a lot of people who did the same thing?

Gonzalez: Yes.

Fundora: Are you glad that the hurricane occurred?

Gonzalez: No, because a lot of people got hurt. But I am glad in my situation that I am okay and my family is okay.  I got something out of it.

Fundora: Has your perception of the world changed as a result of the experience with the hurricane?

Gonzalez: In what way?  I don't understand.

Fundora: Any way. In your life, or anything, has anything changed; your experience?

Gonzalez: Just that I will be prepared better next time. I don't know about next time if I will take as much advantage on the insurance, but I will be better prepared for my family sake, not mine. I saw the damage that it did.

Fundora: Is there anything you would like to tell me that I haven't asked you?

Gonzalez: No, not really.

Fundora: No? Okay, thank you very much.

Gonzalez: Your welcome.