UM Faculty Publications 1998-2002

AU- Author / Editor TI- Title SO- Source Information (book, book chapter, journal article) UM- Department Code - Full Name University of Miami Author Department/School 3 Letter Codes

Print Formatted Bibliography

Academy of Marketing Science Journal

AU- Parasuraman, A.
TI- "Farewell editorial."
SO- Academy of Marketing Science Journal 28, no. 3 (2000): 325
UM- bus-Parasuraman, A. /

AU- Parasuraman, A., and D. Grewal
TI- "Serving customers and consumers effectively in the twenty-first century: A conceptual framework and overview."
SO- Academy of Marketing Science Journal 28, no. 1 (2000): 9
UM- bus-Grewal, Dhruv / bus-Parasuraman, A. /